Customer Service Officer

A dynamic and growing industrial supply business is looking for a proactive Customer Service Officer to join its team. This role is ideal for an individual who thrives in a fast-paced environment and enjoys building strong relationships with customers.

The successful candidate will be a key point of contact for clients, providing exceptional service and supporting sales efforts to drive business growth. If a candidate has a passion for customer satisfaction and a flair for sales, this opportunity offers a chance to contribute significantly to a thriving local business.

What the role involves:

• Responding to customer inquiries via phone, email, and in-person, providing accurate information on products and services.
• Processing sales orders efficiently and accurately, from quotation through to delivery coordination.
• Identifying and pursuing sales opportunities with existing and potential customers, upselling and cross-selling where appropriate.
• Building and maintaining strong customer relationships, ensuring high levels of satisfaction and repeat business.
• Resolving customer issues and complaints promptly and professionally.
• Collaborating closely with the external sales team and other departments to ensure seamless customer experience.
• Maintaining accurate customer records and sales data within the CRM system.
• Assisting with stock inquiries and liaising with the warehouse team.
• Preparing quotes and proposals for clients.

What the ideal candidate will bring:

• Proven experience (2+ years) in an internal sales, customer service, or administrative role, preferably within a trades, construction, or similar industry.
• Exceptional communication skills, both verbal and written, with a professional and friendly telephone manner.
• Strong sales aptitude and the ability to identify customer needs and offer suitable solutions.
• Excellent organisational skills and attention to detail, capable of managing multiple tasks efficiently.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software.
• A proactive approach to problem-solving and a genuine desire to help customers.
• Ability to work effectively both independently and as part of a collaborative team.
• Knowledge of trade products or services will be highly regarded.

Why this opportunity stands out:

• A chance to be part of a supportive and growing local business in the trades sector.
• A dynamic role that combines customer interaction with sales responsibilities.
• Competitive salary and a friendly team environment.
• Opportunity to develop sales and customer service skills further.

Candidates ready to provide outstanding customer service and contribute to the sales success of a reputable South Australian trades business are encouraged to apply.

To Apply:

Due to the high volume of applications, only shortlisted candidates will be contacted for phone screening. Please apply with a CV in word format. Any queries please contact Chanel Hirons via email on chanel.hirons@randstad.com.au or on 08 8468 8008.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.